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Award in problem-solving skills: An interactive course for employees

Course will commence once the minimum capacity is reached

Educator: Directorate for Lifelong Learning
Course Offer: Self-Paced Course 
Course Duration: 100 Hours (completion by 31/05/2024)
Certification: Certificate MQF Level 2 (4 ECTS)
Prerequisites: Internet connection and a device, basic digital skills
Price: Euro 34.94


Course Description

This course is aimed at all individuals who would like to learn more about the structure, process and tools used to solve individual and organizational problems. Students will learn how to collect information, analyze the data at hand using effective tools and evaluate different solutions by applying an analytical approach. Case studies will be used to enable learners to apply the knowledge learnt to practical situations and show how creative problem-solving can bring about an improvement in confidence and overall process efficiency.

The self-paced course will commence from October 2023 onwards and once the required number of learners have enrolled. It offers 100 hours of self-paced learning, including instructional materials, online resources, lesson explanations, discussion forums, assignments, and recommended readings. Registration is open until 15 March 2024. Upon reaching the minimum number of participants, you will be notified. You will have until 31 May 2024 to complete the course at your own pace regardless of the commencement date.

Course Outline:

Unit 1: Introduction to problem solving and decision making

This module is aimed at introducing key elements of problem-solving skills and decision making. You will learn how to use the Plan-Do-Check-Act methodology. Leadership skills and different thinking styles will be discussed. You will have the opportunity to reflect and identify your personality type, your strengths, and weaknesses in order to build confidence.


Unit 2: Problem solving tools

This module is aimed at structuring and prioritizing problems using different techniques. You will learn how to use logic trees, issue analysis and pyramid thinking. You will have the opportunity to participate in case studies.


Unit 3: Risk management and decision making

This module is aimed at identifying common challenges to problem-solving and anticipating likely risks.  You will learn how to use a risk management matrix in order to have more confidence in decision making.


Unit 4: Critical thinking and creative problem solving

This module is aimed at learning how to make sharper decisions through critical thinking and creative problem-solving. You will learn the differences between lateral and vertical thinking and how to use both to solve problems.